Refunds & downloads

1. Purpose

This page explains what you can return to the Bookstore, how to return it, and how refunds are paid. It covers print books, downloads, free restored books, and course textbooks.

2. At a glance

3. Current policy

These rules are the Bookstore's current policy. If they change, this page changes first.

• Downloads: A download you have not downloaded can be refunded in full within 14 calendar days after purchase. After download, change-of-mind refunds are not available.
• Return shipping: For a change-of-mind return you pay return shipping, and the original shipping charge is not refundable. If a book arrived damaged, defective, or different from your order, we provide a prepaid return method when a return is needed and refund its price and the original shipping attributable to it. We do not charge a restocking fee.
• Cancelling: You can cancel an order until it ships. We refund you through Stripe, to the card you paid with.

4. Print books

For a change-of-mind print return requested within 30 days of delivery, return the book in the condition received. You pay return shipping; the original shipping charge is not refundable. We do not charge a restocking fee. If the item arrived damaged, defective, or different from your order, contact us within 30 days. We will provide a prepaid return method when a return is needed and replace the item or refund its price and the original shipping attributable to it. Do not mail a return until you receive instructions. Your statutory rights remain unchanged.

• You can cancel a print order any time before it ships, in My orders. We refund the books and the shipping.
• If only some books in an order are returned because of our error, we refund the original shipping attributable to those books. If the whole shipment comes back because of our error, we refund all of the original shipping.

5. How to return a print book

1. Open My orders and choose Ask for a return on the order. Pick the books and tell us why. Or Contact the Bookstore with your order number.
2. We email you return instructions. Do not mail a return until you receive them.
3. Send the book back as the instructions describe. For a change-of-mind return you pay the return postage. If the book arrived damaged, defective, or different from your order, we provide a prepaid return method when a return is needed.
4. When the book arrives, we replace it or refund you.

6. Downloads

You may request a full refund for an unused digital purchase within 14 calendar days after purchase. The file must not have been downloaded, and any purchased online reading access must not have been used. After download or use, change-of-mind refunds are not available. If we supplied the wrong item, charged you twice, or cannot provide a usable copy, contact us so we can correct the problem or refund the affected purchase. Your statutory rights remain unchanged.

• A download is a purchase, and it is yours to keep.
• If you have not downloaded it yet, you can refund it yourself in My downloads within 14 calendar days after purchase. My downloads shows the exact deadline for each purchase, with the date, time and time zone.
• A request you make before the deadline counts, even if we reply after it.
• Reading a free sample is not use of the edition you bought.
• Your files stay in My downloads, so you can download them again at any time.
• Every Berean publication is also free to read in the Reader. You can read it there before you buy.

7. Free restored books

Restored books are free to read and free to download as a PDF, so there is nothing to refund.

8. Course textbooks

Your course textbooks are included in tuition, so there is no separate refund for them. They follow the program tuition refund:

Request withdrawal through Contact Berean within 14 calendar days of enrolling and before submitting graded work to receive a full tuition refund. Your request date determines eligibility, not the date we finish reviewing it. After that window, or once graded work has been submitted, tuition already paid for the current or completed term is not refundable. Withdrawal cancels future scheduled tuition payments. We return prepaid tuition attributable to terms that have not started. Required course materials included in tuition are not charged separately. We confirm your refund amount, cancelled payments and access end date in writing. If Berean cancels instruction it cannot provide, we refund the undelivered portion. Your statutory rights remain unchanged.

• If you bought your own copy of a textbook, it is an optional bookstore purchase and follows the rules for print books or downloads above.

9. How refunds are paid

• Refunds go back to the card you paid with, through our card processor, Stripe.
• We email you when we make a refund. Your bank may take 5 to 10 business days to show it.
• If you paid a student price, the refund is the amount you paid.
• Sales tax is added at checkout for addresses in Colorado, Nebraska and Texas. If you paid sales tax, we refund the sales tax on what we refund.