Shipping

1. Purpose

This page explains how we send print books. Downloads are not shipped: they are ready in My downloads as soon as your payment is confirmed.

2. Where we ship

• We ship print books only to the United States (all 50 states and Washington, DC).
• We cannot ship to other countries yet. Downloads work anywhere.

3. Shipping costs and times

Shipping is charged once per order. You see the exact cost in your cart before you pay. Sales tax is added at checkout for addresses in Colorado, Nebraska and Texas.

4. When your order ships

• Ships within 3 business days after your payment is confirmed. Business days are Monday to Friday, not counting holidays.
• The time on the way starts when the package ships.
• When it ships, we email you the carrier and tracking number. You can also see them in My orders.

5. Lost or damaged packages

• If your package has not arrived 10 business days after it shipped, or tracking says it was delivered but you do not have it, Contact the Bookstore. We will check with the carrier.
• If the carrier cannot find it, we send a new copy or refund you in full, including shipping.
• If a book arrives damaged, or we sent the wrong book, ask for a return in My orders within 30 days of delivery. You do not pay to send it back, and we refund the original shipping too.

6. Changing your address

• Check your address before you pay. We ship to the address on your order.
• To change it before the order ships, Contact the Bookstore with your order number. Or cancel the order in My orders and order again.
• Once an order has shipped, we cannot change its address.
• If a package comes back to us because the address was wrong, we contact you. We can send it again (you pay the new shipping), or refund the books.

7. Cancelling and returns

• You can cancel an order until it ships. We refund you through Stripe, to the card you paid with.
• Print books can be returned within 30 days of delivery. For a change-of-mind return you pay return shipping, and the original shipping charge is not refundable. If a book arrived damaged, defective, or different from your order, we provide a prepaid return method when a return is needed and refund its price and the original shipping attributable to it. We do not charge a restocking fee.
• See Refunds & downloads for the full rules.